LiveChacoal Private Limited
Website: https://livechacoal.co.zw
Location: Harare, Zimbabwe
Contact: sales@livechacoal.co.zw
Last updated: 14 October 2026
1. Introduction
LiveChacoal Private Limited respects the privacy of customers, website visitors and business partners. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request quotations or communicate with us.
2. Information We Collect
Depending on how you interact with our website, we may collect:
- Your name, email address and telephone number.
- Your delivery or installation address.
- Products, quantities and services requested.
- Information supplied in quotation forms, messages or enquiries.
- Order, payment and transaction details where applicable.
- Technical information such as IP addresses, browser details and cookies.
3. How We Use Your Information
We use personal information to:
- Receive and process quotation requests.
- Contact customers about products, services and installations.
- Confirm product availability and supplier costs.
- Prepare, approve and communicate quotations.
- Arrange deliveries and electrical or solar installations.
- Maintain business records and meet applicable legal obligations.
- Improve website functionality, security and customer service.
4. Quotations and Purchases
Submitting a quotation request does not constitute a confirmed order or an obligation to pay.
Product prices displayed on the website, where applicable, are indicative and may change following supplier confirmation.
Final quotations are issued by LiveChacoal Private Limited after verifying supplier costs, applying applicable markups and adding any relevant labour, delivery and tax charges.
Customers may accept or decline quotations before proceeding with payment.
5. Sharing Personal Information
We may share information necessary to fulfil customer requests with relevant suppliers, transport providers, installation personnel, payment processors, website hosting providers and other service providers.
We do not sell customer personal information to advertisers.
We may disclose information where required by applicable law.
6. Cookies and Website Technology
Our WordPress and WooCommerce website may use cookies for essential website functions, security, account access, quotation lists and customer preferences.
Some website plugins or third-party services may also use cookies. Their use should be reviewed in accordance with the services enabled on the website.
7. Data Storage and Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration and loss.
No internet-based system can guarantee complete security.
8. Data Retention
We retain personal information for as long as reasonably necessary to process enquiries, manage quotations, fulfil transactions, maintain business records and meet legal obligations.
Retention periods may vary according to the nature of the information and applicable requirements.
9. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information or deletion of information that we are no longer required to retain.
To submit a privacy request, contact sales@livechacoal.co.zw.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, including WhatsApp and suppliers’ websites.
Those services may have separate privacy policies. We encourage visitors to review them before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality or applicable legal requirements.
The latest version will be published on this website.
12. Contact Information
LiveChacoal Private Limited
Harare, Zimbabwe
Email: sales@livechacoal.co.zw
Website: https://livechacoal.co.zw